Cutting edge churn solutions
Customers leaving the operator cause vast losses in revenue and market share plus additional costs in win-back operations and in acquiring new customers. Our state-of-the-art, machine learning based churn analysis predicts the churning customers, prioritises them based on the value for the operator and identifies & ranks the root causes for the churn.
Subscribers’ calls to Customer Service are highly important and costly for the operator, and responses should be accurate, fast and professional. Churnbuster’s Coverage Composer creates more accurate coverage maps for both internal and external use. Better maps brings ie. increased efficiency, improved customer satisfaction and reduced churn.
Antennas are more complex and thus exposed to failures, and they are becoming one of the most expensive components of a site. Based only on drive tests or network statistics it is hard to verify if an antenna is faulty or if it’s performing as per design specification. The symptoms of a problem can be very visible but the root cause may not be known and costly installation work on site is needed to diagnose disturbances. Drone based Antenna Radio Pattern Measurements are fast and convenient way to verify the performance of the antennas without any uninstalling or swapping of existing antennas. This leads to reduced costs, increased efficiency and improved customer satisfaction.